Privacy policy.

Hex Appeal Hair Studio Privacy Policy
Effective Date: January 1, 2025

At Hex Appeal Hair Studio (“we,” “us,” or “our”), we’re all about transparency—and that includes how we handle your information. Whether you're booking a service, buying some merch, or just creeping on our site (no shame), your privacy matters to us.

1. What We Collect

When you visit or interact with our website, we may collect the following information:

  • Contact Information: Name, email address, phone number

  • Appointment Details: Booking time, service requested

  • Payment Information: Collected securely via third-party payment processors (like Square or Shopify) — we do not store credit card details

  • Purchase History: What you’ve bought from us, in case you want more

  • Device & Usage Info: IP address, browser type, cookies, and analytics data (so we can improve the site, not stalk you)

2. How We Use Your Info

We use your info to:

  • Confirm and manage appointments

  • Process and ship orders

  • Send order updates and important service notifications

  • Respond to customer service inquiries

  • Promote our services or products (with your consent)

  • Improve our site and offerings using aggregated, anonymous analytics

3. Marketing Texts & Emails

If you opt in, we may text or email you about promotions, merch drops, or reminders. You can opt out anytime by replying STOP to texts or clicking unsubscribe in emails. No hard feelings.

4. Third-Party Sharing

We don’t sell your info. Ever. We only share it with trusted third parties to help us run Hex Appeal—like payment processors, shipping services, and analytics providers.

5. Cookies

Yeah, we use cookies (not the good kind). These help us remember who you are, track how you move through our site, and improve performance. You can disable cookies through your browser settings.

6. Your Rights

Depending on where you live (hey, California 👋), you may have rights like:

  • Accessing what data we have about you

  • Requesting we delete your info

  • Asking us to stop selling your data (don’t worry, we never do)

To exercise any of these rights, email us at hexappealhair@gmail.com.

7. Security

We do our best to protect your info using SSL, encrypted payment platforms, and secure logins. But no system is 100% perfect, so if something ever goes wrong, we’ll let you know ASAP.

8. Changes to This Policy

We might update this policy from time to time. If we do, we’ll post the changes here and update the date at the top.

Questions? Concerns?
Email us anytime at hexappealhair@gmail.com and we’ll get back to you as fast as we can.