Return policy.

Effective Date: January 1, 2025

At Hex Appeal, all our merch and products are made or packed with love—and a little bit of spite. Because of the custom and small-batch nature of our shop, all sales are final. But we’ve got your back if something’s wrong.

🚫 No Returns or Exchanges

We do not accept returns or exchanges for:

• Ordering the wrong size or item

• Buyer’s remorse (we’ve all been there, but Hex doesn’t do take-backs)

• Disliking the color, style, or vibe after delivery

Please double-check size guides and product details before ordering.

✅ Damaged or Misprinted Items

If your item arrives broken, misprinted, or wildly incorrect, we’ll fix it. Email us at hexappealhair@gmail.com within 7 days of delivery with:

• Your order number

• A photo of the issue

• A short description of what’s wrong

If approved, we’ll send you a replacement or issue store credit. We may not be able to offer full refunds, but we want to make it right.

💄 Hair Products

Hair products and cosmetics are non-returnable due to hygiene and safety reasons—unless they arrive damaged or defective.

Still got questions?
Reach out at hexappealhair@gmail.com. We’re a small biz, not a mega-corp, so be cool and we’ll do our best to help.